Suppport Staff
Remote
RollTwo
At RollTwo, we lead the way in innovation and constantly push the boundaries of what's possible. Our products are designed to captivate users and help grow the brands we work with.
Informally started in 2022 and then incorporated officially in 2025 as RollTwo, we have rapidly grown into a team of over 20 skilled professionals spanning more than 5 countries. Embracing a remote-first model, we continue to drive advancements in the landscape.
You will
- Work alongside existing support team members in a team setting
- Work live support in shifts answering user queries
- Monitor user transactions and or other data points on backend panels and report any suspicious behaviors
Job requirements
- Ability to remain calm and defuse challenging situations.
- Proficient in using customer support platforms and software, such as Intercom, to streamline communication and provide efficient solutions.
- Strong logic and reasoning with the ability to troubleshoot and resolve issues quickly
- Exceptional organizational skills, and the ability to simultaneously handle queries without sacrificing quality.
Desirable Skills
- Excellent communication skills and the ability to work effectively within a team environment.
- Ability to adapt quickly and thrive in a fast-paced environment.
- Strong problem solving abilities and a proactive approach to solving challenges.
- Hyper attentive to detail
You will be working on
Being apart of our team means you will work on brands that are industry leaders in their niche. These brands trust us to support their growth, with user bases ranging from hundreds of thousands to millions. This provides you with the opportunity to see products operating at scale from an inside perspective.
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